FASTPASS will be available in 29 of the 30 markets where the NH Hotel Group is present


Madrid, 1st of november 2018.- NH Hotel Group is launching FASTPASS, combining three innovative services -Online Check-in, Choose Your Room and Online Check-out- that put give complete control over their stay in customers hands. With this programme, the Company leads the way once again in the use of technological innovation in the hotel sector, as the first European urban hotel chain to offer all three services at once.


Under the claim Get the power of your stay, the Group goes a step further in its commitment to offer an excellent service to its customers who, with FASTPASS, will now be able to customize their experience in NH hotels, saving as much time as possible. Not only members of the NH Rewards loyalty programme will benefit from these services, but all NH customers in the vast majority of the Company’s hotels in Europe and the Americas, where more than 42,000 rooms have been digitalized.


How does FASTPASS work?

48 hours before arriving at the hotel, the guest will receive an e-mail to access Online Check-in where the guest can provide all his or her details up to 12 noon on the arrival date, so that on arriving at the hotel all he or she has to do is pick up the room key. During the Online Check-in process, the guest will benefit from the Choose your room service which lets guests consult all the available rooms and choose the one best suited to their tastes and needs according to their own criteria (facing, views, bathroom, type of bed, etc.). From 6.00 pm on the day before departure, guests can pay for any expense incurred and complete Online Check-out and leave the hotel without having to go to reception.


According to the Company’s estimates, after the first year of implementation of FASTPASS, more than 12,000 people will have left the hotel without having to check out at reception, saving 42,000 minutes which they can take advantage of to do much more enjoyable things than stand in a queue at the reception desk. Furthermore, the digitalization of check-in and check-out represents a great benefit for the environment in the reduction of paper, estimated at more than 24,000 sheets per year, which is the equivalent of 460Kg of CO2e.


As far as customer preferences are concerned, which will no doubt establish the trend in the Choose your room service, guests usually pick rooms on the higher floors, located on the corners and far from the lifts. Now, in addition to these general preferences, they will have many more factors to consider in choosing their room, such as views, the type of bed, the direction the room is facing or the bathroom.


FASTPASS will also be available through the de NH Hotel Group app. For customers in the NH Rewards loyalty programme, it will be even easier to use FASTPASS services as their data will be stored and will not have to be re-entered.


We are aware the customers are becoming increasingly independent thanks to technology  and so we wanted to go further by combining these three innovative services to facilitate as much as possible and constantly improve their NH experience. We want guests go in and out of our hotels as if they were at home and is able to choose the room according to their preferences” notes Isidoro Martínez de la Escalera, Chief Marketing Officer at NH Hotel Group. Martínez de la Escalera. For his part, Rufino Pérez, Chief Operations Officer & Global Transformation Leader added that “being the first urban hotel chain in Europe to offer the three services at the same time to all its customers places us at the leading edge of next-generation hotel technology”.


NH Hotel Group has thus reached another milestone in its quest for constant technological innovation that characterizes the Company. Other milestones such as being the first hotel chain to offer 3D holographic technology, permanently, or services such as the Instant Booking Tool – the first tool that permits immediately online booking of and payment for meeting areas and rooms for meetings and events – have consolidated its commitment to new technologies as a great differentiating element.

All the information on FASTPASS is available at -

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About NH Hotel Group Northern Europe

About NH Hotel Group

NH Hotel Group is a consolidated trusted operator and one of the leading urban hotel companies in Europe´s business segment with a wide presence in America. Forty years of experience position it as a reference in excellent service and customer care.

The Company operates over 350 hotels with almost 55,000 rooms in 28 countries, hosting more than 16 million guests a year across Europe, America and Africa in top destinations such as Berlin, Madrid, Amsterdam, Buenos Aires, Rome, Mexico City, Bogota, Barcelona, and New York.

NH Hotel Group’s hotel portfolio is structured under three brands, each with its own value proposition: NH Collection, premium upper-upscale hotels with iconic buildings located in the major capitals; NH Hotels, trustworthy upscale urban hotels offering the best value for money at the best locations; and nhow, unconventional and cosmopolitan design hotels with unique personalities inspired by the city vibe.

NH Hotel Group is a company deeply committed to corporate and social responsibility, actively promoting a responsible tourism model in all the communities where it is present through what it does best and loves most: host and serve, always with a smile. Responding to what the Company’s stakeholders expect from it is of key importance for NH Hotel Group. Its innovative business approach sets it as a benchmark in the hospitality industry and allows it to offer services of the highest quality, designed to exceed customers’ expectations, while providing sustainable solutions to the challenges of today and the future.

NH Hotel Group is listed in the Madrid Stock Exchange.

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Over NH Hotel Group

NH Hotel Group is beursgenoteerd in Spanje met bijna 350 hotels in 28 landen in Europa, Afrika en Noord- en Zuid-Amerika. Onder de NH Hotel Group vallen de 3- en 4-sterren urban NH Hotels, de NH Collection flagship hotels, en de nhow designhotels. Wereldwijd staan meer dan 20.000 medewerkers dag en nacht klaar om de beste service tegen de beste prijs te leveren voor de jaarlijks ruim 16 miljoen gasten. De hotels van NH Hotel Group zijn bekroond met de Zoover Award voor Beste Hotelketen in 2014, 2015 en 2016. Kijk voor meer informatie on en

Über die NH Hotel Group

Die NH Hotel Group ( ) ist ein multinationales Unternehmen und zählt mit rund 350 Hotels und 55.000 Zimmern zu den weltweit führenden Hotelgruppen im urbanen Raum. Hotels der NH Hotel Group gibt es in 28 Ländern in Europa, Amerika und Afrika und– und das in den Top-Destinationen wie Amsterdam, Barcelona, Berlin, Bogota, Brüssel, Buenos Aires, Düsseldorf, Frankfurt, London, Madrid, Mexico City, Mailand, München, New York, Rom und Wien.

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